Don't Waste Your Money

Here is an email i wrote to BestBuy:

Six months ago we had bought a Samsung Blu-Ray Player from your store in Chesterfield,MI. We were told it was the newest player and top of the line by one of your associates, he also sold us on the black-tie protection, telling us if we had problems within two years we would have the unit replaced. From the beginning we had trouble with the wireless, saying there was no internet connection even though all other devices worked fine. To solve the problem we had to shut it off and turn it on again, and usually that would take care of the problem. Shortly after that it would not play DVD formatted discs. We usually use Blu-Ray and when we watched a DVD we would just play it on our $30.00 DVD player. More often the wireless internet would not work, which would severely upset our 3 year old son who did not understand why he could not watch his favorite shows on Netflix.

I brought the player back to the same store we bought it from, and apparently you no longer carry that model, and the only service I was offered was to send it in for repair. I informed the Geek Squad manager I was not happy with this offer, because it would leave me with no player, the only offer he could make was to buy another player and return it when mine was fixed. Not what I wanted to hear, I even offered to pay the difference for a Play Station 3 because they seem to do everything I want much better than these Blu-Ray players, the manager informed me he could not do that because you wouldn't get a credit for the player.
I would like to add that the manager was very professional, and tried everything in the little power you allow him to make me happy. I believe his name Was Jacob Levin, I commend him for his diligence in trying to resolve this matter.
After this issue is resolved I will no longer be a customer of BestBuy and will do everything in my power (word-of-mouth, networking, etc.) to keep others from buying from your stores.

Sincerely,
Your ex-customer
Jeremy


To those who took the time to read this. I feel it is important for companies to compete for our business in this economy, and with all the competition these companies should do everything in their power to keep a customer.

I hope I have inspired others to buy from somewhere else.